At Captain Marlin Casino, we're committed to providing you with the best possible gaming experience. Whether you have a question about our games, need help with your account, or want to report an issue, we've got a range of support channels available to assist you.
Live Chat Support
Our live chat is available 24/7, and one of our friendly customer service representatives will be happy to help you with any questions or issues you may have. To access the live chat, simply click on the Live Chat button at the bottom right-hand corner of your screen.
Response Times: We strive to respond to all live chat requests within 3 minutes during peak hours and aim to resolve most issues within a single conversation session.
Email Support
If you prefer to contact us via email or have a more detailed issue that requires additional support, please feel free to send an email to . We'll get back to you as soon as possible during our operating hours.
Response Times: Our email team will respond to your query within 1 hour during peak hours and aim to resolve most issues on the first contact.
Help Centre
Our comprehensive Help Centre is available at , where you'll find answers to many of our most frequently asked questions. If your query isn't answered there, don't hesitate to reach out to us via live chat or email.
Verification and Account Help
If you need assistance with verifying your account information or resolving any issues related to your gaming account, please contact our support team via the above channels. We'll guide you through the process step-by-step.
Responsible Gambling Assistance
We're committed to responsible gambling practices and want to ensure that all of our players enjoy a safe gaming experience. If you feel that your gaming habits are becoming problematic or if you simply need someone to talk to about it, please contact our dedicated support team. They'll be happy to offer guidance on how to maintain control over your gaming activities.
Technical Support
For technical issues with the website or mobile app, our IT team will work closely with you to troubleshoot and resolve any problems as quickly as possible.
Communication Response Expectations
Please note that during peak periods, response times may be slightly longer. We appreciate your patience in these instances.
Peak Hours: 12 PM - 2 AM GMT, Friday - Sunday
Standard Hours: 9:00 AM - 5:30 PM GMT, Monday to Thursday
